GFG BAG MANUFACTURER, LLC
Effective Date: September 19, 2026 | Last Updated: September 19, 2026
200 Prosperity Drive, Knoxville, Tennessee 37923 • info@gfgbagmanufacturer.com • 865-770-3722

YOUR PRIVACY MATTERS. GFG Bag Manufacturer, LLC (“GFG,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website, request a quote, communicate with us, purchase products or services, subscribe to marketing communications, interact with our advertising, or otherwise conduct business with GFG.

1. Who We Are and What This Policy Covers

This Privacy Policy is issued by GFG Bag Manufacturer, LLC, located at 200 Prosperity Drive, Knoxville, Tennessee 37923. It applies to personal information we handle in connection with gfgbagmanufacturer.com (the “Site”) and our business relationships, including quote requests, project communications, orders, marketing, and customer service. Most of our customers are businesses. When you contact us on behalf of a company, the information we collect is generally business contact and project information, such as your name, job title, company, work email address, work phone number, and project requirements.

2. Information We Collect

We may collect information directly from you, automatically when you use the Site, and from third parties in the course of doing business.

• Contact details, including your name, company name, job title, email address, phone number, and mailing or
  shipping address.
• Quote and project details, including product type, quantities, specifications, materials, target pricing,
  delivery timing, and intended use.
• Files you upload or send to us, including logos, artwork, design references, photographs, specifications, and
  brand guidelines.
• The content of emails, calls, form submissions, SMS/text messages, and other correspondence with us.
• Order, billing, shipping, and payment-related information.
• Technical information such as IP address, browser type, device type, operating system, pages viewed,
  referring website, and visit date/time.

3. How We Use Personal Information

• Respond to inquiries, prepare quotes, and create samples.
• Develop designs, manufacture products, coordinate quality control, and arrange delivery and fulfillment.
• Process and manage orders, invoices, and payments.
• Communicate about projects, order status, customer service, and account matters.
• Maintain business records for tax, accounting, import/export, warranty, dispute-resolution, and legal purposes.
• Operate, secure, analyze, and improve our Site, services, advertising, and customer experience.
• Send marketing communications where permitted by law and according to your preferences.
• Prevent fraud, enforce agreements, protect our rights, and comply with applicable law.

4. Quote Requests, Design Uploads, and Business Correspondence

When you request a quote or begin a project, we use the information you provide to understand your requirements, prepare pricing, produce samples, and manage production. Artwork and design files may be shared with GFG production and sampling teams and with suppliers or subcontractors involved in making your products, only to the extent reasonably necessary to complete the work. Any separate confidentiality agreement between you and GFG also applies to the handling of covered project information.

5. Zoho One and Customer Relationship Management

GFG uses Zoho One and related Zoho services for customer relationship management and business operations. Contact information, company information, communications, sales activity, quote information, order information, and related business records may be entered into or processed through these systems so our personnel can manage inquiries, opportunities, projects, follow-up communications, and customer relationships.

6. Google Workspace and Gmail

GFG uses Google Workspace, including Gmail, for business communications and related functions. When you communicate with us by email, information contained in those communications may be processed and stored through Google services. Third-party service providers maintain their own privacy and security practices.

7. Cookies and Similar Technologies

The Site may use cookies, pixels, tags, and similar technologies to operate and secure the Site, remember preferences, understand how visitors use the Site, measure traffic and advertising performance, and improve our marketing. You can use your browser settings and available platform controls to block or delete certain cookies, although doing so may affect Site functionality.

8. Google Analytics

GFG uses Google Analytics to help understand how visitors interact with the Site. Google Analytics may collect information such as device and browser information, IP-derived approximate location, pages visited, referring pages, and interactions with the Site. We use this information to evaluate traffic and improve our Site and marketing. Google’s handling of information is governed by its own privacy policies and terms.

9. Meta/Facebook Pixel and Advertising

GFG uses Meta technologies, including the Meta/Facebook Pixel, for advertising and measurement. These technologies can help us measure advertising performance, understand whether advertisements result in Site visits or actions, create advertising audiences, and deliver more relevant advertising. Meta and other advertising providers may use cookies, pixels, device identifiers, and similar technologies under their own privacy policies. Depending on applicable state law, certain advertising-related disclosures may be treated as “sharing,” “sale,” or “targeted advertising,” even when no money is exchanged for personal information.

10. Email Marketing

We may send marketing communications about GFG products, services, manufacturing capabilities, promotions, or industry information where you have signed up, where you are an existing business contact, or where otherwise permitted by law. You may unsubscribe at any time using the unsubscribe link in a marketing email or by emailing info@gfgbagmanufacturer.com. We may still send transactional or service communications necessary to respond to an inquiry or administer a quote, order, or customer relationship.

11. SMS/Text Messaging

If you provide a mobile number and consent to receive SMS/text messages from GFG, we may use text messaging for inquiries, quotes, orders, customer service, appointments, follow-ups, or marketing communications for which appropriate consent has been obtained. Consent to receive marketing text messages is not a condition of purchasing goods or services. Message frequency may vary, and message and data rates may apply.

You may opt out at any time by replying STOP or otherwise communicating a reasonable request to stop. You may receive a one-time confirmation message. Reply HELP for assistance or contact GFG using the information in Section 21.

Mobile information and SMS consent are not sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may provide information to service providers only as reasonably necessary to operate our messaging program on our behalf.

12. How We Disclose Personal Information

We may disclose personal information to service providers and business partners when reasonably necessary to
operate our business or provide requested products and services, including:

• Website hosting, IT, cloud storage, CRM, email, communications, analytics, and advertising providers.
• Payment processors, accounting providers, and professional advisers.
• Production, sampling, manufacturing, supplier, freight, customs, logistics, and delivery partners involved in completing your order.
• Courts, regulators, law enforcement, or other parties where disclosure is required by law or reasonably necessary to protect rights, property, safety, or enforce agreements.
• A buyer or successor in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets.
• Other parties when you direct or consent to the disclosure.

GFG does not sell personal information for monetary compensation. However, as described above, some state privacy laws may define certain advertising technology disclosures more broadly as a “sale,” “sharing,” or “targeted advertising.”

13. International Operations and Transfers

GFG has U.S. operations in Knoxville, Tennessee, and manufacturing operations in Fujian, China. To design, sample, manufacture, quality-check, package, and prepare a customer’s products for shipment, GFG may provide or make available to authorized personnel at our Fujian factory, and to production or logistics partners involved in fulfilling the order, only the project information reasonably necessary to perform those services. This information may include the customer or company name, business contact information when needed for the
project, product specifications, dimensions, materials, quantities, artwork, logos, design files, packaging or labeling instructions, shipping information, and related project communications. Our factory uses this information for purposes connected with producing and fulfilling the customer’s products, including preparing quotations and samples, production planning, manufacturing, quality control, packaging, shipping, resolving production issues, and supporting reorders. We do not authorize our factory to use customer project information for unrelated marketing purposes. Because this work involves cross-border business operations, relevant information may be processed or accessed in both the United States and China, where privacy laws may differ from those in your jurisdiction.

14. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including maintaining customer and project records, supporting reorders and warranty questions, administering contractual relationships, resolving disputes, complying with legal, tax, accounting, and regulatory obligations, and protecting legitimate business interests. When information is no longer needed, we may delete, anonymize, or securely archive it, as appropriate.

15. Data Security

GFG uses reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, and alteration. No internet transmission, electronic communication, or storage system can be guaranteed to be completely secure, so we cannot guarantee absolute security. Please avoid sending highly sensitive information through ordinary email or website forms unless specifically requested and an appropriate method is provided.

16. Your Privacy Choices and Rights

Depending on where you live and applicable law, you may have rights concerning your personal information, which may include requesting access to information we maintain about you, correction of inaccurate information, deletion of information in certain circumstances, a copy of your information, or an opt-out of certain uses or disclosures.

To request access, correction, deletion, or removal of your personal information, contact GFG at info@gfgbagmanufacturer.com or 865-770-3722. You may also write to GFG Bag Manufacturer, LLC, 200 Prosperity Drive, Knoxville, Tennessee 37923. Please provide your name, the email address or company you used with us, and the nature of your request. We may need to verify your identity before acting on certain requests. We will respond within the time required by applicable law. You may also unsubscribe from marketing emails, opt out of SMS/text messages, adjust browser cookie settings, and use privacy or advertising controls offered by applicable platforms. Exercising a privacy right will not result in
unlawful discriminatory treatment.

17. Do Not Track and Privacy Preference Signals

Some browsers and devices provide privacy preference signals or “Do Not Track” settings. Our response to these
signals may depend on the technology, jurisdiction, and applicable legal requirements. Where required by
applicable law, we will process recognized privacy preference signals in accordance with those requirements.

18. Children’s Privacy

The Site and our services are intended for businesses and adults and are not directed to children under 13. We
do not knowingly collect personal information from children under 13. If you believe a child has provided us with
personal information, contact us and we will take reasonable steps to delete it as appropriate.

19. Third-Party Websites and Services

The Site may contain links to websites, social media pages, or services operated by others. This Privacy Policy does not apply to independent third parties, and GFG does not control their privacy practices. We encourage you to review the privacy policies of third-party services before providing information to them.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technologies, services, or legal obligations. When we do, we will update the “Last Updated” date and post the revised policy on the Site. Where required, we will provide additional notice of material changes.

21. Contact Us

For questions about this Privacy Policy, our privacy practices, or information GFG maintains about you – including requests to access, correct, delete, or remove your information – please contact:

GFG Bag Manufacturer, LLC
200 Prosperity Drive
Knoxville, Tennessee 37923
Email: info@gfgbagmanufacturer.com
Phone: 865-770-3722
Website: gfgbagmanufacturer.com

LEGAL REVIEW RECOMMENDED BEFORE PUBLICATION
This policy should be reviewed periodically and by qualified counsel before publication to ensure it accurately reflects GFG’s current website, vendors, data practices, privacy-request processes, advertising technologies, international operations, and applicable legal requirements.